Terms of Service

Tessuris provides AI receptionist, website chat, hosted receptionist pages, appointment scheduling, calendar integrations, phone service, email notifications, and related business tools. Features may vary by plan and may change as we improve the Services.

You must provide accurate information, keep your login credentials secure, and promptly notify us of unauthorized access. You are responsible for activity under your account and for ensuring that your employees and users follow these Terms.

You must have the authority to provide the business information, customer information, calendar access, phone settings, and other content that you submit to Tessuris.

You are responsible for deciding what information Tessuris collects from your customers, giving required notices, obtaining required consents, and honoring requests under applicable privacy and communications laws. You must not use Tessuris to collect or process information unlawfully.

If your business handles medical, health, payment-card, or other regulated information, you are responsible for determining whether Tessuris is appropriate and for putting required safeguards and agreements in place. Tessuris is not a medical provider and is not a substitute for a healthcare, emergency, or compliance system. Unless Tessuris expressly agrees otherwise in writing, do not use the Services as a system for protected health information or payment-card numbers.

Tessuris generates responses and performs workflows based on the information, instructions, integrations, and availability you configure. AI responses can be incomplete, outdated, or inaccurate. You are responsible for reviewing your business information, services, hours, appointment rules, customer-facing messages, and the actions Tessuris is allowed to take.

Tessuris may answer calls, handle chat, collect contact details, check availability, create or modify appointments, send appointment messages, and transfer calls according to your configuration. Do not rely on Tessuris as the sole system for emergencies, diagnosis, treatment decisions, or other safety-critical matters.

You may connect third-party services such as Google Calendar. You authorize Tessuris to access those services only as needed to provide the functionality you request. Your use of a third-party service remains subject to that provider's terms and privacy policies. Tessuris is not responsible for a provider's availability, security, or changes to its API.

You are responsible for complying with laws that apply to calls, call recording or transcription, automated communications, caller identification, consent, telemarketing, do-not-call requirements, and customer notices. You must configure Tessuris and your connected services accordingly and must not use them for spam, fraud, harassment, or unlawful communications.

Tessuris may offer a 14-day free trial or another promotional period. Payment details may be collected at signup. Unless you cancel before the trial ends, the selected paid plan may begin automatically after the trial and the saved payment method may be charged according to the price shown at signup.

Subscription fees are billed in advance according to the selected plan. You may cancel through available account controls or by contacting support. Except where required by law, payments are non-refundable and unused time is not prorated. Taxes, usage limits, and overage rules are shown at signup or in your account.

You may not use the Services to:

• break the law, infringe another person's rights, or misrepresent your business;
• send spam, phishing, malware, or unlawful or abusive communications;
• collect or process information without the permissions required by law;
• make emergency, medical, financial, or other high-risk decisions without qualified human oversight;
• interfere with, probe, or bypass security or access controls; or
• reverse engineer or copy the Services except where applicable law permits it.

You retain ownership of content you submit to Tessuris. You grant Tessuris the limited rights needed to host, process, transmit, display, and otherwise use that content to provide, secure, and improve the Services. You represent that you have the rights and permissions needed for the content you submit.

Tessuris and its licensors retain ownership of the Services, software, branding, and related materials. You may not use Tessuris branding or copy the Services without permission.

The Services may be unavailable from time to time for maintenance, outages, provider failures, or circumstances outside our control. We may add, change, suspend, or discontinue features, including integrations, phone capabilities, and plan limits. We will use reasonable efforts to communicate material changes when appropriate.

We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay amounts due, misuse an integration, or if we discontinue a service. You may stop using the Services and cancel your account at any time. Provisions that by their nature should survive termination will continue to apply.

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Tessuris disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Tessuris will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill arising from use of the Services.

We may update these Terms from time to time. We will post the revised Terms on this page and update the effective date. Continued use of the Services after an update means you accept the revised Terms.

If a provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms and any plan-specific terms are the agreement between you and Tessuris about the Services, subject to rights that cannot be waived under applicable law.

Questions about these Terms can be sent to support@tessuris.com.