Privacy Policy

We collect information you provide when you create an account, configure a business, contact support, request a demo, subscribe, or use the Services. This may include your name, email address, phone number, company or business name, business address, time zone, hours, services, frequently asked questions, receptionist instructions, appointment rules, and billing information.

When a business uses Tessuris with its customers, the business may submit or receive customer information such as names, email addresses, phone numbers, messages, appointment details, service selections, and scheduling preferences. Tessuris processes that information to provide the Services at the direction of the business.

We also receive operational and technical information, such as account activity, configuration changes, appointment status, call metadata, browser or device information, request logs, and security events.

We use information to:

• provide, maintain, secure, troubleshoot, and improve the Services;
• configure your AI receptionist with the business information and instructions you provide;
• answer questions, handle website or hosted-chat conversations, and support appointment workflows;
• check availability and create, update, or cancel appointments when authorized;
• send appointment confirmations, calendar invitations, service messages, and support communications;
• provide phone service, route calls, and measure operational usage such as call duration;
• process subscriptions and payments; and
• detect, investigate, and prevent fraud, abuse, and security incidents.

Tessuris does not use the business information you provide to train a general purpose AI model. It is used to configure and operate your Tessuris receptionist for the Services.

If you connect Google Calendar, Tessuris requests access only after you authorize the connection. Tessuris uses the connected calendar to check availability and, when you direct it to do so, create, update, or cancel appointments and keep scheduling information in sync. Appointment attendees may receive invitations from Google Calendar when the business's configuration requests them.

The Google Calendar information Tessuris may access includes the connected account email used to identify the connection, calendar identity and time zone, event start and end times, availability or busy information, and appointment details needed to manage scheduling. Tessuris does not request access to Gmail, Google Drive, or Google Photos through this integration.

Tessuris processes calendar information on its servers. During a phone booking, Tessuris returns only the relevant available appointment slots to Mila; raw calendar event data is not sent to the AI model. After a caller chooses a slot, Mila sends the customer's name, email, service, and selected time to Tessuris, and Tessuris creates the Google Calendar event.

Tessuris does not sell Google Calendar data, use it for advertising, or use it to train general-purpose AI models. We access a Google account only after the account holder grants permission. Tessuris's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

Website chat, hosted receptionist conversations, and phone calls may contain the information a visitor or caller chooses to share. Phone-service providers may process call audio, speech content, caller and called numbers, and call metadata to connect calls and operate Mila. Tessuris stores operational call records such as status and duration for service, support, and billing. Provider-side retention, recording, or transcription may depend on the configured service and the provider's policies.

Tessuris uses Retell AI as a phone-service provider. Mila is configured with Retell's GPT-5.6 Luna model, an OpenAI model accessed through Retell. Retell may process call audio, transcripts, call metadata, and the limited scheduling context needed to provide the phone service. In Tessuris's current Retell configuration, provider call data is retained for up to 30 days for testing, troubleshooting, and service operation, and conversation memory is disabled.

Tessuris is not a medical provider and does not provide medical advice. Businesses must not ask Tessuris to make emergency, diagnosis, treatment, or other safety-critical decisions. Do not submit payment-card numbers, passwords, or sensitive health information unless Tessuris has expressly agreed in writing to support that use and the business has put required safeguards in place.

We share information only as needed to operate the Services, comply with law, or protect Tessuris and our users. Service providers may process information for hosting, databases, authentication, payments, email delivery, calendar connections, voice calls, security, analytics, and customer support. They may access information only to perform services for Tessuris and under appropriate confidentiality and security obligations.

We may also disclose information when required by law, in response to valid legal process, to prevent harm or fraud, or in connection with a merger, acquisition, financing, or sale of assets. We do not sell personal information.

When a business uses Tessuris to interact with its customers, the business generally decides what information is collected, why it is used, how long it is kept, and what notices or consents are required. The business is responsible for providing its own legally required privacy notices, obtaining permissions, and responding to requests from its customers. Tessuris acts as the business's service provider or processor where applicable and uses customer data to provide the Services.

We retain information for as long as reasonably necessary to provide the Services, maintain account and billing records, support appointments, meet legal and accounting obligations, resolve disputes, and enforce agreements. Businesses may request deletion of their account data by contacting us. Some information may remain in encrypted backups or records we must retain by law for a limited period.

We use administrative, technical, and organizational safeguards designed to protect information. No internet service, storage system, or transmission method can guarantee absolute security.

Tessuris may use cookies, local storage, session technologies, or similar tools that are necessary for authentication, security, preferences, and reliable operation. The hosting or service providers used by Tessuris may also provide aggregate technical or usage information. You can control cookies through your browser, but disabling necessary technologies may prevent parts of the Services from working.

On Tessuris public landing and pricing pages and the trial confirmation page, Meta Pixel may collect website activity such as page views, ad interactions, and trial starts, cookie identifiers, and browser information, and share it with Meta for advertising measurement and optimization. It is not loaded on customer chat, booking, authentication, dashboard, admin, or other customer-data pages. We do not send customer matching information or booking details. With no advertising consent banner, the Pixel is blocked in consent-required or unknown regions. We honor Global Privacy Control and saved advertising refusals; you can opt out using Global Privacy Control in a supported browser, or contact support@tessuris.com about advertising privacy choices.

You may review or update certain account information, disconnect integrations, revoke Google access, request deletion, or ask questions about our handling of data by contacting us at support@tessuris.com. You can disconnect Google Calendar from Settings → Integrations in Tessuris, or revoke Tessuris's access from your Google Account's third-party connections. To request deletion of Google-related data, email support@tessuris.com with the account email and the specific data or connection you want removed. We will delete stored Google connection credentials and Tessuris-held integration data, subject to information we must retain for legal, security, billing, dispute-resolution, or encrypted-backup purposes. Depending on applicable law, you may also have rights to access, correct, or restrict certain personal information. We may verify requests before completing them.

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy as the Services or legal requirements change. We will post the updated version on this page and update the effective date. Your continued use of the Services after an update means the updated policy applies.

Questions about this Privacy Policy can be sent to support@tessuris.com.